Villa Stays Limited respects your privacy and is dedicated to protecting your personal data. This privacy notice is designed to provide clarity on how we collect, utilise, and share your information.
We have strived to offer a clear and understandable explanation of our data processing practices. Should you have any questions or wish to exercise your rights, please feel free to get in touch with us.
Who we are
Villa Stays Limited acts as the data controller for the information you provide when using our website and availing our services.
Address: Unit 11 Bartle Court, Rosemary Lane, Preston PR4 0HF
What information we collect and how we collect it
We may collect various information, including your name, email address, physical address, phone number, and IP address. Additionally, you may provide us with additional personal data in specific instances, such as when contacting us via email or filling out free text fields on our forms. We may also enquire about disability, dietary preferences, or religious requirements solely to ensure suitable accommodation and services.
We gather your personal data through several channels, including newsletter sign-ups, online enquiry forms, email or phone communication, and cookies (please refer to our cookies policy for further details).
How we use your information
With your consent, the details you provide will be stored in our database and those of our email and telephone service providers.
We will use your information solely to contact you via email, phone, or text message to offer suitable properties, manage your bookings, or send newsletters. Additionally, we may utilise some of your data to provide relevant advertisements. Telephone calls may be recorded for training purposes and to recommend suitable properties.
We will not retain your data for longer than necessary to fulfil its intended purpose. We consider factors such as the nature and sensitivity of the data, purposes of processing, and legal obligations when determining retention periods. Upon reaching the end of its required period, we securely delete or destroy your data.
Who we share it with
Your information will only be shared with relevant Accommodation Providers or necessary parties involved in your enquiry, booking, and provision of accommodation and services. While interacting with third parties, please note that Villa Stays Limited does not own or control them, and we encourage you to review their privacy policies.
In order to fulfil bookings and comply with regulations, information may be provided to public authorities like customs or immigration, as required by law. This includes sensitive information such as disabilities or dietary requirements.
When data is transferred outside the EU, please note that the receiving country may not offer the same level of data protection as the EU.
Your rights
You can unsubscribe from our newsletter at any time by emailing us at enquiries@villastays.co.uk.
You have several rights under the law, including the right of access, right to object, right to prevent processing for direct marketing, right to correction and erasure, right to data portability, right to claim compensation for damages, and the right to lodge a complaint with a supervisory authority. For more details, please refer to information provided by the UK’s Information Commissioner’s Office.